There is a lot that you have to think about while you’re onstage as a Cast Member. You have to know where things are in all of the parks, or know someone who does, you have to be able to perform your role properly, and you have to make sure that you’re acting like a Cast Member.
There’s a lot that goes into acting like a Cast Member. It doesn’t seem like a lot, but it can be a bit overwhelming.
The main thing is that you have to smile. I’m not a big smiled, for the most part. I have what’s known as Chronic Bitchface. I always look angry. Mostly, I just concentrate on what I’m doing and that makes me look angry. But not in Disney. When I went down on my first CP, it was my first time in Disney, so the smile I had was huge. I remember massaging my cheeks after work everyday, because I had never smiled so much in my life. Smiling at work also requires that you leave your problems at home. When I was going through training, I remember walking by a girl who was sobbing. My trainer said to me, “Do not do that. Ever. If you’re upset, leave it at home. Your problems don’t matter here. We’re here for the guests.” It sounds incredibly harsh, but it’s true. Cast Members are there to enhance the guest experience. Not to bother them. You need to stop crying by the time you leave your apartment. It’s that simple.
Another thing Cast does that most people don’t, is called the Disney Scoop. If you’ve ever been to a Disney Park or Resort, you’ve either noticed the lack of trash, or you just didn’t realize it. The latter is the goal. All Cast Members are taught the Disney Scoop. It’s a simple way to grab trash while you’re walking. You do a lunge instead of a regular step, and you pick up the trash and throw it out in the nearest trash can. The idea is that many hands make light work. Guest Show can’t be everywhere at once, but there are always other CMs around to help out. And even if you don’t notice how clean the parks are, you would notice if they were dirty.
Another thing that Cast does is called the Disney Point. People notice this more than the Scoop because it actually happens while there is guest interaction. The Disney Point is a two-finger point. Some people use their whole hand, but we’re taught to use two fingers. We’re taught to point with two fingers because pointing is usually rude, but two fingers is not rude. That’s part of the reason why we do it, but it’s also the way Walt himself pointed. You see, Walt was a smoker, and he pointed with two fingers because his cigarette was in between them. I think that’s rather funny because smoking areas are so hard to find in the parks.
Those are the three main things Cast Members need to remember to do onstage, alongside the role they are cast in. Performing your role correctly is the most important thing you have to do.
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